Dg9 Privacy Policy — Your Data Protection & Privacy
Dg9 is committed to handling your personal information with full transparency and security. This privacy policy explains how we collect, use, and protect your data as our user.
Information We Collect
We collect various types of information to ensure a personalised and secure experience for every dg9 user, including:
- Account information: your name, email address, phone number, and any other details provided during registration.
- Device and browser information: device type, IP address, browser type, and version.
- Payment information in MYR (RM), including transaction history, payment methods, and identity verification.
- Cookies and tracking technologies for traffic analysis and service improvement.
- Usage data: navigation patterns, session duration, and personal preferences within the platform.
All data is collected on a lawful basis and in compliance with applicable privacy laws in Malaysia.
How We Use Your Information
Dg9 uses the information collected to:
- Securely process your registration, account verification, and financial transactions.
- Deliver a personalised user experience and relevant content.
- Analyse and improve the performance of our website and app.
- To comply with applicable local laws and regulations.
- Send important communications related to your account, policy changes, or legitimate promotions.
We do not use your data for any other purpose without your consent.
Cookies & Tracking
Cookies help us identify user sessions, remember your preferences, and analyse traffic on the dg9 site.
You can manage cookie usage in your browser settings, though this may affect your experience and platform functionality.
We do not use cookies to collect personal data without your explicit consent.
Data Storage & Security
Dg9 employs advanced technical and organisational security measures to protect your data from unauthorised access, misuse, or loss.
Your data is stored on regulated servers and accessed only by authorised personnel.
We conduct regular audits and implement the latest protocols in line with industry best practices.
Sharing Information with Third Parties
We do not sell or rent your personal data to any third party.
Information may be shared with service providers that support platform operations — such as payment processors and hosting providers — where full data protection compliance is observed.
These third parties are only granted the access necessary to carry out their tasks.
User Data Rights
You have the right to:
- Access the personal data we hold about you.
- Request corrections or updates to your information.
- Request deletion of your data subject to applicable legal limits and requirements.
Please contact our customer support team for any requests relating to your personal data.
Changes to the Privacy Policy
Dg9 reserves the right to update or amend this privacy policy at any time.
Users will be notified via the platform or official email whenever significant changes are made.
Continued use of our services after an update constitutes acceptance of the changes.
How to Contact Us
For any questions or concerns regarding our privacy policy, you may reach us at our official email address: [email protected].
We are committed to serving you with prompt responses and helping safeguard your privacy and data security.